TapTales support

Something not working, or a question about a story? Email support@taptales.xyz and include your iPhone or iPad model, your iOS version, and what happened. Replies usually take a day or two.

Common questions

How do I leave a story? Press and hold the small ✕ in the corner for about a second and a half. A tap does nothing, on purpose. In Settings you can also require Face ID or your passcode.

How do I keep my child inside the app? Turn on Guided Access (Settings → Accessibility → Guided Access). TapTales walks you through it on the home screen.

My recordings aren't on my other device. Recordings sync through your own iCloud, and large audio can take a few minutes. Check you're signed in to the same Apple Account with iCloud Drive on, then pull down on the shelf to refresh, or tap Check for new stories in Settings → Family sharing.

How do I cancel TapTales Pro? On your device: Settings → your name → Subscriptions → TapTales Pro. Apple handles billing and refunds at support.apple.com/billing.

Restore a purchase. Open Settings in TapTales and tap TapTales Pro → Restore.

Delete my data. Stories and recordings are in your iCloud and on your device: delete the story in the app, or delete the app and its iCloud data in Settings → your name → iCloud → Manage Storage. For anything the server holds, see the privacy policy.